Contact support
Tell us what you were trying to do, what happened, your app version, and your device operating system and version. If a screenshot helps, remove customer details and other private information first.
Never email passwords, sign-in or recovery links, verification codes, access tokens, payment card details, or full customer records. Support will not ask for them. If the email button does not open your mail app, write to hello@brewedapps.com from any email service.
Sign-in & account access
- Use the email address registered with your DealBoard account. Confirm a new account using the email sent to that address; check spam or junk folders.
- If you forgot your password, use the password reset option on the sign-in screen. Open the latest recovery email on your device and follow its instructions.
- If an email link fails, request a new one. Do not forward the link to support.
- You can change your email or password in Settings → Account security.
If you cannot access the account email, contact us and explain the problem. We need to verify account ownership before making sensitive changes.
Syncing & offline viewing
DealBoard saves changes online and keeps an account-specific copy on your device for offline viewing. Creating or editing records requires a connection; edits are not queued offline.
- Check your connection and that you are signed into the same DealBoard account on both devices.
- Pull down to refresh the sales screen after reconnecting.
- If a save timed out, refresh and look for the record before trying again. The save may have reached the server even if the confirmation did not reach your phone.
- If the app offers Retry, reconnect and try it. Contact support if the error continues.
Signing out clears the account cache on that device. Do not rely on an offline copy as a backup.
Manage or restore a subscription
Open Settings → Subscription to view the current plan and available refresh, restore and management controls. If you are on the subscription screen blocking access, use Manage existing subscription.
For a Google Play purchase, use the Google account that made the purchase and the DealBoard account associated with it. Select Restore purchases and allow time for verification. If a purchase succeeded but access is still updating, refresh or restore before attempting another purchase.
To cancel, open Google Play subscriptions, choose DealBoard and follow the cancellation steps. You can also open Google Play → your profile → Payments & subscriptions → Subscriptions. Cancellation is complete only when Google confirms it. Uninstalling DealBoard or deleting your app account does not cancel store billing.
Trials, discounts and local prices depend on eligibility and the terms shown in Google checkout. Refund requests follow Google Play’s refund process and any applicable consumer rights. Contact support if you need help identifying the issue.
Report an error or calculation issue
Include the steps that led to the problem, what you expected, and the app and OS versions. For a calculation question, describe the pay-plan rule in general terms; do not send a complete deal file or customer information. DealBoard estimates depend on your inputs and should be checked against your employer’s records.
Limited technical error reports help diagnose failures, but they do not replace a support request. Email hello@brewedapps.com if you need a response.
Privacy & account deletion
Read the DealBoard Privacy Policy for data practices, or visit Delete your DealBoard account for in-app instructions and an email request option that does not require installing or signing into the app.